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Background, experience, and skills

My background, experience, and skills include technical writing, chatbot dialog design and development, script writing, and data and process analysis.

Proven ability to quickly learn and successfully convey pre-release product and new technology information and skills to IT and non-technical audiences. Project manager experience in technical, sales, and marketing environments.

Professional summary


Strengths: Strong customer focus. Analytical and
strategic thinker. Meticulous and persistent. Demonstrated commitment to help customers with various learning styles use technical solutions to meet their business needs. Insatiable curiosity about technology.

AI, PVA, and Copilot Studio:

Broad and deep skills and understanding in using artificial intelligence (AI), Power Virtual Agents (PVA), and Copilot Studio, including bot dialog design and development and related disciplines.

Applied these skills across many Microsoft Dynamics product areas (Business Central, Customer Engagement, Commerce, Finance and Operations, Lifecycle Services, Power Automate, Power BI, Sales and Sales Hub, and Talent).

Web content development: Broad and deep web content development skills, using Git, GitHub, and Visual Studio Code.

Other depth: Proven vendor management, process creation, and implementation skills. Proven depth and breadth editorial and content management experience, raising the quality of large volumes of diverse content in extremely short review and publishing cycles.

Years of experience

These are my years of experience in specific roles and/or disciplines.

Bot dialog design and development

PVA and Copilot Studio dialog design and development: 6

Content or training development

Overall: 41

Content development:

  • Content developer: 15
  • Content manager: 11
  • Technical writing: 15
  • Web content developer: 11

Editing:

  • Copy editor: 3
  • Editorial lead: 3

Instructional development:

  • Instructional designer (ID) and Senior ID: 8
  • Project manager: 13

Technical product analyst: 1
Data and process analyst: 2

Technical solution design, implementation, and support

Consultant: 5
Design: 14
Installation: 16
Support: 20
Manager / supervisor: 9
Vendor manager: 3

      “You can make anything by writing.”

      C. S. Lewis